Terms and Conditions

September 9, 2025

These terms are effective from September 9, 2025

Acceptance of Terms

By accessing and using the xenavoltriq website and services, you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use our services or access our website.

Definitions

For the purposes of these Terms and Conditions, the following definitions apply

  • Service: The financial planning consultation services provided by xenavoltriq through monthly subscription plans
  • Client/User: Any individual or entity that subscribes to or uses our financial planning services
  • Agreement: These Terms and Conditions, including any amendments or modifications

Description of Services

xenavoltriq provides subscription-based financial planning consultation services to help clients achieve their financial objectives through regular monthly consultations and strategic guidance.

Our services include personalised financial assessments, strategy development, and ongoing support through monthly consultations.

User Responsibilities

As a user of our services, you agree to

  • Provide accurate and complete information during consultations
  • Pay all fees associated with your chosen subscription plan
  • Attend scheduled consultations or provide reasonable notice for rescheduling
  • Implement financial strategies at your own discretion and risk
  • Maintain the confidentiality of any login credentials or account information

Prohibited Uses

You may not use our services to

  • Engage in any unlawful or fraudulent activity
  • Share your account access with unauthorised third parties
  • Reverse engineer or attempt to copy our consultation methodologies
  • Use our services for any purpose other than personal financial planning
  • Harass, abuse, or harm our staff or other clients

Intellectual Property Rights

All content, materials, and intellectual property associated with our services remain the exclusive property of xenavoltriq unless otherwise stated.

You may not reproduce, distribute, or create derivative works from our proprietary content without written permission.

This includes but is not limited to consultation frameworks, assessment tools, and branded materials

Payment Terms and Conditions

Payment terms for subscription services are as follows

  • Monthly subscription fees are charged in advance on the same date each month
  • All fees are inclusive of applicable GST as required by Australian tax law
  • Failed payments may result in suspension of services until payment is received

Limitation of Liability

To the maximum extent permitted by Australian law, xenavoltriq's liability for any claims arising from our services is limited to the amount paid by you for services in the 12 months preceding the claim.

Our total liability shall not exceed $10,000 AUD for any single incident or series of related incidents

Indemnification

You agree to indemnify and hold harmless xenavoltriq from any claims, losses, or damages arising from your use of our services or breach of these terms.

Termination of Services

Either party may terminate the service agreement with 30 days written notice. Upon termination, you remain responsible for any outstanding fees.

xenavoltriq reserves the right to terminate services immediately for breach of these terms

Dispute Resolution

We are committed to resolving disputes fairly and efficiently

Arbitration Process

Any disputes that cannot be resolved through direct negotiation will be subject to binding arbitration in accordance with Australian commercial arbitration rules

  • Arbitration will be conducted in Melbourne, Victoria
  • The arbitrator's decision will be final and binding
  • Each party will bear their own costs unless otherwise determined by the arbitrator

Alternative Dispute Resolution

We also participate in alternative dispute resolution procedures for consumer complaints

Consumer Disputes: Australian Financial Complaints Authority (AFCA)

Governing Law

Laws of Australia and applicable state/territory legislation

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and xenavoltriq regarding the use of our services.

Modifications to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated to active subscribers with 30 days notice.

Continued use of our services after changes constitutes acceptance of the modified terms

Contact Information for Terms

Questions about these Terms and Conditions can be directed to

Email: contact@xenavoltriq.com

Phone: +61 2 9924 0552 3

Address: 147 Collins Street, Melbourne VIC 3000